> For the complete documentation index, see [llms.txt](https://upsolver.gitbook.io/content/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://upsolver.gitbook.io/content/support-1/support.md).

# Support

{% hint style="success" %}

## Contact Upsolver

* Please [contact our technical support team](https://www.upsolver.com/contact) if you need help or advice.
* Use the Upsolver portal to [raise a ticket](https://support.upsolver.com/hc/en-us/requests/new) with our support team.
* Why not [schedule a demo](https://www.upsolver.com/schedule-demo) with one of our specialist solution architects?
  {% endhint %}

***

## FAQs

| Get Started with Upsolver                                                                                                                |
| ---------------------------------------------------------------------------------------------------------------------------------------- |
| [How do I start using Upsolver?](/content/support-1/faqs/get-started-with-upsolver.md#how-do-i-start-using-sqlake)                       |
| [When does my free trial end?](/content/support-1/faqs/get-started-with-upsolver.md#when-does-my-free-trial-end)                         |
| [Where is my cluster deployed?](/content/support-1/faqs/get-started-with-upsolver.md#where-is-my-cluster-deployed-during-the-free-trial) |

| Basic Elements of Upsolver                                                                                                                                                       |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Should I code pipelines from scratch?](/content/support-1/faqs/basic-elements-of-upsolver.md#should-i-code-pipelines-from-scratch)                                              |
| [What are Templates?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-are-templates)                                                                                  |
| [What are Worksheets?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-are-worksheets)                                                                                |
| [What's the difference between public and private Worksheets?](/content/support-1/faqs/basic-elements-of-upsolver.md#whats-the-difference-between-private-and-public-worksheets) |
| [What elements are in a Worksheet?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-elements-are-in-a-worksheet)                                                      |
| [What is the Jobs section?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-is-the-jobs-section)                                                                      |
| [What is a Job?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-is-a-job)                                                                                            |
| [What is the Clusters section?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-is-the-clusters-section)                                                              |
| [What is Upsolver's compute cluster?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-is-upsolvers-compute-cluster)                                                   |
| [What is Upsolver's API Server?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-is-upsolvers-api-server)                                                             |
| [Where can I learn more about using Upsolver?](/content/support-1/faqs/basic-elements-of-upsolver.md#where-can-i-learn-more-about-using-sqlake)                                  |
| [What is stream ordering in Upsolver pipelines?](/content/support-1/faqs/basic-elements-of-upsolver.md#what-is-stream-ordering-in-upsolver-pipelines)                            |

| Infrastructure                                                                                                                                                                          |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [What is the testing and deployment process for new Upsolver versions?](/content/support-1/faqs/infrastructure.md#what-is-the-testing-and-deployment-process-for-new-upsolver-versions) |
| [What is a dry-run cluster?](/content/support-1/faqs/infrastructure.md#what-is-a-dry-run-cluster)                                                                                       |

| Upsolver Cost Estimator                                                   |
| ------------------------------------------------------------------------- |
| [How much does Upsolver cost?](/content/support-1/faqs/cost-estimator.md) |

## Troubleshooting

* [AWS Configuration](/content/support-1/troubleshooting/aws-configuration.md)
* [Cluster](/content/support-1/troubleshooting/cluster.md)
* [Jobs](/content/support-1/troubleshooting/jobs.md)

***

## Errors

* [Cluster](/content/support-1/error-messages/error-messages/cluster.md)
* [Jobs](/content/support-1/error-messages/error-messages/jobs.md)
* [Replication](/content/support-1/error-messages/error-messages/replication.md)
* [Security](/content/support-1/error-messages/error-messages/security.md)


---

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